Privacy Policy

This Privacy Policy explains how Nex ("Nex", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or interact with ednersoftware.com (the "Site") or use any of our products, communications, or services (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, legal requirements, or business practices. When we update the Privacy Policy, we will update the "Last Updated" date and post the revised version on the Site. Continued use of our Services means you accept those changes.

2. Information We Collect

We may collect personal information about you in the past 12 months and on an ongoing basis. The type of information collected depends on how you interact with our Services.

2.1 Information You Provide Directly

We may collect information you submit directly to us, including:

• Contact details: name, address, phone number, email address
• Order information: billing and shipping address, payment confirmation, contact details
• Account information: username, password, security authentication details
• Customer support communications: information included when you contact us for assistance or inquiries

Some features of our Services may require you to provide certain information. Failure to provide required information may limit your access to these features.

2.2 Information Collected Automatically (Usage Data)

We automatically collect information about your interactions with our Site using cookies and similar tracking technologies.

This may include:

• IP address
• Browser type and version
• Device information
• Network information
• Pages viewed and interactions with the Site
• Referring URLs

Cookies and tracking technologies may also be used to enhance functionality, analyze performance, and support advertising.

2.3 Information From Third Parties

We may obtain information from:

• Service providers, such as Shopify, hosting providers, analytics platforms
• Payment processors, who collect payment details to fulfill orders
• Marketing and advertising partners
• Security and fraud prevention partners

Any information received from third parties is handled in accordance with this Privacy Policy.

3. How We Use Your Personal Information

We use your personal information for purposes including:

3.1 Providing Products and Services

To:

• Process purchases and payments
• Manage your account
• Fulfill orders, returns, and shipping
• Send order confirmations and updates
• Provide functionality and support through our Site

3.2 Marketing and Advertising

We may use your information to:

• Send promotional emails, SMS, or other marketing communications
• Personalize your experience and tailor advertisements
• Measure marketing performance

(Such processing may rely on legitimate interest or your consent, depending on your jurisdiction.)

3.3 Security and Fraud Prevention

We use information to:

• Detect and prevent fraudulent or malicious activity
• Secure user accounts
• Protect our systems and Services

3.4 Communication and Service Improvement

We use your information to:

• Provide customer support
• Improve and optimize our Services
• Analyze Site performance and user experience

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Power and secure our Site
• Remember your preferences
• Improve performance and analytics
• Personalize advertising

You may choose to disable cookies in your browser settings, but doing so may limit functionality.

Global Privacy Control (GPC)

We recognize and honor the Global Privacy Control signal where legally required, treating it as an opt-out request for selling or sharing of data for targeted advertising purposes.

5. How We Disclose Personal Information

We may disclose personal information to:

• Service providers (IT, analytics, payment processors, shipping partners)
• Business and marketing partners
• Our affiliates
• Third parties with your consent
• Authorities when required by law
• Entities involved in corporate transactions (mergers, acquisitions, restructures)

We do not use or disclose sensitive personal information for inferring characteristics or without consent.

We may "sell" or "share" certain information for marketing or advertising purposes as defined by applicable privacy laws.

6. Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of these external sites. You should review their policies independently.

7. Children's Data

Our Services are not intended for children. We do not knowingly collect data about individuals under the age of 16.

If you believe we have collected information about a child, please contact us so we can delete it promptly.

8. Security and Retention of Personal Information

We take reasonable steps to safeguard your data, but no system is completely secure.

We retain personal information for as long as necessary for:

• Providing Services
• Complying with legal obligations
• Resolving disputes
• Enforcing agreements

9. Your Rights

Depending on your location, you may have the following rights:

• Access / Know your personal information
• Delete personal information
• Correct inaccuracies
• Data portability (receive your data in a transferable format)
• Opt out of selling or sharing / targeted advertising
• Restrict processing
• Withdraw consent
• Appeal decisions regarding your privacy requests

To exercise these rights, contact us using the details below. We may need to verify your identity before processing your request.

We do not discriminate against individuals who exercise privacy rights.

10. Complaints

If you have concerns about our privacy practices:

• Contact us directly (details below)
• If unresolved, you may have the right to contact your regional data protection authority

11. International Data Transfers

Your personal information may be stored and processed outside your country, including in jurisdictions that may not offer the same data protections.

We use approved transfer mechanisms, such as Standard Contractual Clauses (SCCs), where required by law.