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ERROR / FIX / TROUBLESHOOTING
Common errors and their solutions
"0x5010"
- • Restart your PC
- • You may need to restart multiple times
- • If it still persists: Disable Virtualization in BIOS/UEFI (Intel VT-x / AMD-V), then boot back into Windows
"Authentication Issues"
- • Use https://one.one.one.one/
- • If the issue still persists open a ticket in discord.gg/xeru
"ERROR 3"
• Open a ticket immediately
"My Loader freezes or never opens"
- • Disable ALL antivirus
- • Disable Hyper‑V
- • Disable Core Isolation
- • Disable Vulnerable Driver Blocklist
- • Restart PC
- • Run loader again as ADMIN
"Menu opens but ESP / visuals do not work"
This is always caused by HVCI / Core Isolation ON.
- • Search "Core Isolation" in the windows start search
- • Turn OFF Memory Integrity / HVCI
- • Restart PC
- • Re-open Loader
- • overlays require this setting OFF (GO IN VISUALS SETTINGS AND PUT MAX DISTANCE TO MAX) in cheat menu
"Software not injecting after pressing load"
- • Make sure Discord overlay is ON (NOT legacy)
- • Game must be in Windowed Fullscreen
- • Disable all antivirus
- • Disable Hyper‑V
- • Restart PC
- • Run loader again
- • Wait 10–20 seconds (do NOT spam-click loader)
"Error 0x15"
- • Restart your PC
- • Use https://one.one.one.one/ while loading loader, turn off after injecting
- • If it still persists: Disable Virtualization in BIOS/UEFI (Intel VT-x / AMD-V), then boot back into Windows
"Game crashes on injection"
- • Update GPU drivers
- • Disable overlays (NVIDIA, SteelSeries, Overwolf, etc.)
- • Only leave Discord overlay on
- • Restart computer
- • Load software again
"Loader window closes instantly"
- • Right-click → Run as Admin
- • Disable SmartScreen
- • Move loader to its own clean folder
- • Re-extract files from the .zip
Still having issues? Contact our support team
Open Support Ticket